Inside the Mind of the Shopper

In his new book, Herb Sorensen challenges the conventional wisdom of retailers and brands who don't understand how shoppers actually buy. A few highlights:

	Sell more by featuring the small group of products that shoppers desire most - it's those they buy most.
	Use a LARGE selection to attract shoppers, but don't bury the items they want most in a sea of merchandise.
	Expedite the small basket "quick trips," which comprise half of all shopping trips and a third of total dollar sales.
	Understand the buying hot spots, reach more shoppers and sell more items on their natural path.

These essays are a continuation of the work of a good friend and colleague, Bob Stevens. Bob, a researcher for Procter & Gamble for over 40 years, was a pioneer in in-store research and inspired much of my work. His original essays can be found at Views from the Hills of Kentucky.